Customer Service

I want you to love your Snappee Turtle order!  Please be aware that the items you see in the shop may not be the exact item that is shipped to you.  All items are handmade and made to order, so there may be slight variations from the picture.  If for some reason you are not happy with your order, please see the Returns & Exchange policy below.  I will try my best to make you happy with your purchase!

Custom Orders

See a particular style in the shop but not in the colors you’d like?  You may select custom colors or fabric swatches for the different flower layers for a small fee.  However, there is no fee for custom orders in groups of 3 of the same item.  There is a 10% discount for orders of 12 or more of the same item.  Please contact me about your custom order.  Custom orders may not be returned or exchanged unless the item is defective.

Custom Order Ideas:

team spirit, bridal parties, sororities, family/sibling pictures

Returns & Exchanges

Only unopened packages will be accepted for return and must be received within 30 days of purchase date.  Snappee Turtle is not responsible for shipping and handling of the return nor the product itself being returned until it is delivered.  Original shipping charges will not be refunded, only the cost of the product itself plus any tax paid.

If a product is defective, it may be exchanged if you notify me via the contact form within 7 days of receiving your order.

Custom orders may not be returned or exchanged unless the item is defective.

Shipping & Handling

Although your orders may arrive in a snap, please allow up to 2 weeks from date of payment for your order to be shipped.  There may be times during high order volume where shipping could possibly take longer, but you will be notified.  All orders are completed in order of payment received.  However, you may request a RUSH/priority order for a fee, please contact us for details.

All accessories are shipped in a decorative, handmade, card stock envelope and then dropped into clear confection baggies, sealed and off to be shipped first class USPS in a bubble wrapped envelope.

Shipping rates start at $5 flat rate per order plus a small handling fee based on your total order.

Care for your Accessories

All Snappee Turtle accessories are made of fabric and may begin to fray the more and more they are worn.  This only adds character to the item.  If you don’t like the way it looks frayed, you can snip the frays away with scissors.

Do not wash or dry the accessories in the washer and dryer.  I would suggest getting them dry cleaned or wash gently by hand and air dry.  Do not wash your hands with the fabric rings on or wear them in the shower.

Due to gravity, the fabric flower ends will start to flatten back out.  To fluff the flowers back up, roll each end of the flower petal tips between your thumb and forefinger to curl the ends.

When interchanging the Snappee appliques, it is best to pull the magnetic snap fasteners apart by placing your fingers as close to the fasteners on both the headband/alligator clip/etc. and the Snappee applique as you can as you pull them apart.  This will especially prevent wear and tear on the headbands.

Still Have Questions?

If you have any questions or special requests, please feel free to use the contact form to contact me!